This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Followed steps to import profile of 3.6.10 to new install on laptop: Open FF, Msg already running?

  • 2 respuestas
  • 4 tienen este problema
  • 2 visitas
  • Última respuesta de cor-el

FoxMan777
FoxMan777
more options

Got new laptop for trip. Installed Firefox 3.6.10. Followed instructions for replacing Profile files to import data into new install. https://support.mozilla.com/en-US/kb/Exporting+bookmarks+to+an+HTML+file?s=export+bookmarks&as=s

Got new laptop for trip. Installed Firefox 3.6.10. Followed instructions for replacing Profile files to import data into new install. https://support.mozilla.com/en-US/kb/Exporting+bookmarks+to+an+HTML+file?s=export+bookmarks&as=s

Todas las respuestas (2)

TonyE
TonyE
  • Moderator
more options

That error message has several possible causes, for details see "Firefox is already running but is not responding" error - How to fix or Profile in use - MozillaZine Knowledge Base.

In your case I would first check to ensure that Firefox can find the new profile. In the second link above, see the section entitled "Check the profile folder name and location".

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You need to use the Firefox Profile Manager to register that profile.

You can do that by creating a new profile and by choosing the location of that copied profile folder as the location of that new profile. Firefox will find and use existing profiles if you choose them.

See also http://kb.mozillazine.org/Recovering_a_missing_profile