This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Video not playing on Reuters site

  • 4 respuestas
  • 23 tienen este problema
  • 2 visitas
  • Última respuesta de WaltStanley

WaltStanley
WaltStanley
more options

I cannot play the videos on the Reuters site. They state in help:

Our video redesign included new functionality which requires Flash "wmode" transparency support. Unfortunately, Adobe's Flash Player has a bug on Linux systems which causes this particular piece of core functionality to not work. It's a commonly known issue among the Linux community, caused originally by problems on both the Mozilla and Adobe sides. Firefox fixed the issue on their side with the release of Firefox 3. The next version of Flash Player (10) will include a fix for this transparency issue. The beta version of the player can be found here. http://labs.adobe.com/technologies/flashplayer10/ http://labs.adobe.com/technologies/flashplayer10/releasenotes.html#features (under "Other Community Requested Enhancements")

I am using Shockwave Flash add-on 10.1.102.64 I use AdBlock too.

Can I fix this problem?

TIA, Walt


I use AdBlock too.

I cannot play the videos on the Reuters site. They state in help: Our video redesign included new functionality which requires Flash "wmode" transparency support. Unfortunately, Adobe's Flash Player has a bug on Linux systems which causes this particular piece of core functionality to not work. It's a commonly known issue among the Linux community, caused originally by problems on both the Mozilla and Adobe sides. Firefox fixed the issue on their side with the release of Firefox 3. The next version of Flash Player (10) will include a fix for this transparency issue. The beta version of the player can be found here. http://labs.adobe.com/technologies/flashplayer10/ http://labs.adobe.com/technologies/flashplayer10/releasenotes.html#features (under "Other Community Requested Enhancements") I am using Shockwave Flash add-on 10.1.102.64 I use AdBlock too. Can I fix this problem? TIA, Walt I use AdBlock too.

Todas las respuestas (4)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

That message only applies to older Flash versions. The current Flash 10.1 versions don't that that problem with wmode anymore.

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

WaltStanley
WaltStanley Autor de la pregunta
more options

Still have problems with Adobe Flash Player. Now video opens, but the Settings window does too, and I can't close it. BUT, if I close process- plugin-container.exe- then everything if fine. Some more work to do in version 4.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

WaltStanley
WaltStanley Autor de la pregunta
more options

That was interesting and I enabled Flash, although, by now the videos were working.. The problem that I had was that when the video started up so did the Adobe Setting window. The Setting window opened but I could not shut it down. The answer was: In Win7, go to user, AppData, Roaming, Adobe and delete the Flash Player directory, then down to Macromedia and delete the Flash Player directory there. So far it's working. Walt