We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Cannot get Redbox video to accept any input (IE worked fine).

  • 1 respuesta
  • 11 tienen este problema
  • 2 visitas
  • Última respuesta de cor-el

joehetz
joehetz
more options

When on the Redbox video site I get the following error message when trying to view DVD info or locating Redbox sites:

Sorry, the request failed. This could be caused by a temporary issue, so please try again (This error has been constant since Firefox installed)

Never had this problem with Internet Explorer.

When on the Redbox video site I get the following error message when trying to view DVD info or locating Redbox sites: Sorry, the request failed. This could be caused by a temporary issue, so please try again (This error has been constant since Firefox installed) Never had this problem with Internet Explorer.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See