This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox asks for a master password on startup, instead of only when accessing passwords.

  • 2 respuestas
  • 73 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

more options

I have a master password set, which is asked for if I go to a site that requires a password I've set, or if I want to check my passwords.

Lately, it's started asking for the password on starting Firefox. I can enter the password, or just close the box or hit 'cancel'. Doing any of those things lets me browse, but the latter two at least result in getting the "please enter the master password for the software security device" box again and again.

I DO want a master password, but I DON'T want it to be asked for when I start browsing.

I have a master password set, which is asked for if I go to a site that requires a password I've set, or if I want to check my passwords. Lately, it's started asking for the password on starting Firefox. I can enter the password, or just close the box or hit 'cancel'. Doing any of those things lets me browse, but the latter two at least result in getting the "please enter the master password for the software security device" box again and again. I DO want a master password, but I DON'T want it to be asked for when I start browsing.

Todas las respuestas (2)

more options

Check what 'add-ons' you have running, some require the master password at startup. (like Email notification does for instance)

more options

Firefox Sync also requires a Master Password to get the user name, password, and sync key from the Password Manager (Software Security device).