Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to update Firefox, I am told that an update is available, but that I do not have the system permissions to install it. Contact your system administrator, or try from an account that has permission to install software on this computer." Help!

  • 3 respuestas
  • 8 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

more options

I have a Mac OS X version 10.6.6 and Firefox 3.6.13. This is a stand-alone desktop computer on a private wireless network. I am the system administrator. I set the system password and a separate master password. Both the file vault and the firewall are off.

I have a Mac OS X version 10.6.6 and Firefox 3.6.13. This is a stand-alone desktop computer on a private wireless network. I am the system administrator. I set the system password and a separate master password. Both the file vault and the firewall are off.

Todas las respuestas (3)

more options
  • Download a new copy of the Firefox program: http://www.mozilla.com/firefox/all.html
  • Trash the current Firefox application to do a clean (re-)install.
  • Install the new version that you have downloaded.

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

more options

Thank you for your feedback. I am grateful. However, I cannot download the new version. When I try to do so, I am told that an update is available but that I do not have the system permissions to install it, that I should contact my system administrator or try from an account that has permission to install software on my computer.

Modificadas por jndrayton el

more options

Did you download the Firefox 4 version from the link that I posted above?

Try to avoid updating and trash be currently installed Firefox version and install the full Firefox 4 version that you have downloaded.