This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I tried downloading version 4, but nothing happens - as far as I can see

  • 1 respuesta
  • 3 tienen este problema
  • 5 visitas
  • Última respuesta de cor-el

more options

I am not a "computer geek" - just an average 82-year-old American. Need an explanation in simple English: Why I cannot download version 4. I check all the boxes, but cannot see any confirmation that program has been successfully downloaded.

I am not a "computer geek" - just an average 82-year-old American. Need an explanation in simple English: Why I cannot download version 4. I check all the boxes, but cannot see any confirmation that program has been successfully downloaded.

Todas las respuestas (1)

more options

You can download the Firefox 4 installer and save the file to the desktop.

Close Firefox (File > Exit) after the download has finished and start the installation with a double click on the desktop icon of the Firefox 4 installer.

There will be quite a change if you update from Firefox 3.0.3 to Firefox 4, so you may lose some extensions that aren't compatible anymore if you have any extensions installed (Tools > Add-ons > Extensions). Themes always need to be updated.