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I recently installed download helper but it took 2 attempts. I had to buy the conversion licence twice. How do I get 1 of the charges canceled?

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Jim Sorby
Jim Sorby
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Just bought a new computer. Had Download helper on it and wanted to add the conversion license. I had to go through the process 2 times for it to work and was charged 2 times. How do I get one of the charges canceled. I did go through PayPal.

Jim Sorby

Just bought a new computer. Had Download helper on it and wanted to add the conversion license. I had to go through the process 2 times for it to work and was charged 2 times. How do I get one of the charges canceled. I did go through PayPal. Jim Sorby

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cor-el
cor-el
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You need to contact the developer and explain to him what happened.

There is usually no need to convert video files. There are lots of players that can play the files directly, so unless you really need to recode the file in another format then it shouldn't be necessary.