Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox update is not recognized

  • 1 respuesta
  • 2 tienen este problema
  • 12 visitas
  • Última respuesta de the-edmeister

more options

This is my second attempt to contact you about this issue. The update to Firefox is not being recognized. When I click "About Firefox", I am given the information that I have 5.0. However, your own site does not recognize it when I attempt to download add-ons that require anything higher than 3.0. The information your site collects on my browser (shown to me below this box when I click "Show details") says that I am using 3.0. I tried to download something from another website that won't allow because it requires an up to date version of Firefox. Please assist me!

This is my second attempt to contact you about this issue. The update to Firefox is not being recognized. When I click "About Firefox", I am given the information that I have 5.0. However, your own site does not recognize it when I attempt to download add-ons that require anything higher than 3.0. The information your site collects on my browser (shown to me below this box when I click "Show details") says that I am using 3.0. I tried to download something from another website that won't allow because it requires an up to date version of Firefox. Please assist me!

Todas las respuestas (1)

more options