This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes when I click on "Add-Ons" from menu tab

  • 1 respuesta
  • 2 tienen este problema
  • 4 visitas
  • Última respuesta de cor-el

ABlais
ABlais
more options

Every time I click on "Tools" in the menu bar and then click on the "Add-ons" tab, Firefox immediately crashes and a crash report shows up asking if I want to submit the report. This only started happening after I recently installed a bunch of add-ons to my browser. I want to uninstall some of the add-ons but unfortunately I cannot even view the "Add-ons" page now because it keeps crashing every time I try. I have tried restarting my browser as well as my computer many times and still get the same crash error.

Every time I click on "Tools" in the menu bar and then click on the "Add-ons" tab, Firefox immediately crashes and a crash report shows up asking if I want to submit the report. This only started happening after I recently installed a bunch of add-ons to my browser. I want to uninstall some of the add-ons but unfortunately I cannot even view the "Add-ons" page now because it keeps crashing every time I try. I have tried restarting my browser as well as my computer many times and still get the same crash error.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

This can be a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (extensions.sqlite, extensions.ini, extensions.cache, extensions.rdf) and compatibility.ini in the Firefox profile folder to reset the extensions registry.
New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to do a compatibility check or see if there is an update.