This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

QuickTime plugin doesn't work after update

  • 2 respuestas
  • 8 tienen este problema
  • 23 visitas
  • Última respuesta de mr.a.d.hodgson

more options

Previously, I was able to play embedded audio and video on the iTunes web site but, having updated the QuickTime plugin on Firefox's advice, I'm no longer able to do so. For both audio and video, the buttons and slider behave as if the clip is playing but there's no sound or vision. I've checked the QuickTime settings and the Firefox plugins as recommended but to no avail. The Flash plugin continues to work for both audio and video. Your assistance would be greatly appreciated. Thanks.

Previously, I was able to play embedded audio and video on the iTunes web site but, having updated the QuickTime plugin on Firefox's advice, I'm no longer able to do so. For both audio and video, the buttons and slider behave as if the clip is playing but there's no sound or vision. I've checked the QuickTime settings and the Firefox plugins as recommended but to no avail. The Flash plugin continues to work for both audio and video. Your assistance would be greatly appreciated. Thanks.

Todas las respuestas (2)

more options

Here's an update: All I could find on iTunes for an artist in whom I'm interested was a podcast so I tried playing it and, to my amazement, it worked. So the bug affects albums but not podcasts. "Curiouser and curiouser" said Alice.

more options

Cracked it:

Uninstalled QuickTime 7.7 (Start/Control Panel/Add or Remove Programs)

Reinstalled QuickTime 7.5 (http://www.oldversion.com/QuickTime.html)

Ignored warnings that the QuickTime plugin is out of date or needs updating

Modificadas por mr.a.d.hodgson el