This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Greetings. Can you please tell me why a bookmark is not always saved in the chosen folder? Also, Firefox crashes shortly after opening, periodically. (Both of these problems have been happening with different versions for sometime now.)

more options

The bookmark problem occurs when I am creating a bookmark. When it occurs, the page is saved to another folder that was recently accessed, and random other folders' names are changed to the same name as the folder where the new bookmark was incorrectly saved. The browser crashes only shortly after I open it, and I am closing a tab.

The bookmark problem occurs when I am creating a bookmark. When it occurs, the page is saved to another folder that was recently accessed, and random other folders' names are changed to the same name as the folder where the new bookmark was incorrectly saved. The browser crashes only shortly after I open it, and I am closing a tab.

Todas las respuestas (1)

more options

Bookmarking with Ctrl+D will bookmark to previously chosen folder.

Bookmarking with the bookmark star will bookmark to "Unsorted Bookmarks" folder (default), unless you have modified behavior with an Extension. The "Addbookmark Here2" extension has some options that might be confusing and are optional for those who are looking for old behavior.


Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.


Please post only one question in a post, people looking for answers are going to be confused when looking for answers to either problem. For the secondary problem a Google search on crashes in the MozillaZine KB may help, particularly the first two hits. (I put the easiest to work with first).