Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 respuestas
  • 9 tienen este problema
  • 1 visita
  • Última respuesta de ealubel

more options

My browser keeps crashing, randomly. The notice that appears says that a crash report was not submitted because "The crash reporter is unable to submit a crash report... couldn't create pending dump directory." I can reopen Firefox, reload the pages that were closed due to the crash, and normal operation seems to resume for about 3 or 4 hours, then it will crash again with the same error message. I have twitter, google+, and facebook (with the Better Facebook extension) tabs open at all times. I am also running the LastPass extension.

My browser keeps crashing, randomly. The notice that appears says that a crash report was not submitted because "The crash reporter is unable to submit a crash report... couldn't create pending dump directory." I can reopen Firefox, reload the pages that were closed due to the crash, and normal operation seems to resume for about 3 or 4 hours, then it will crash again with the same error message. I have twitter, google+, and facebook (with the Better Facebook extension) tabs open at all times. I am also running the LastPass extension.

Todas las respuestas (2)

more options

Additional info: When I do reopen the browser and restore tabs, I have to reenter passwords to get back into sites that were open before the crash. For example, I log back into Facebook and it asks me to name the device I'm using (a security feature I have enabled on my FB account) since it doesn't recognize it.

more options

I disabled the Better Facebook extension and so far, no crashes. There were a few reports from others on the Better Facebook FB page regarding this problem.