This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

What do I do to straighten out this problem... When I try to access Firefox after having logged out of a previous session I get a msg that Firefox is still running and I have to restart the computer in order to access internet.

  • 3 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de Lloyd.Hayes

more options

What do I do to straighten out this problem: When I try to access Firefox after I've logged out of a previous session I get a msg that Firefox is still running and I have to restart the computer in order to access internet...

What do I do to straighten out this problem: When I try to access Firefox after I've logged out of a previous session I get a msg that Firefox is still running and I have to restart the computer in order to access internet...

Todas las respuestas (3)

more options
more options

Thank you, heavngod. Using the Windows Task Manager did the trick...altho I did have the problem again a few days later and resolved it again with Windows Task Mgr. If the problem continues I will follow your advice and check out "Firefox hangs - Hang at exit."

more options

All you need to do is wait. While Firefox appears closed, it's not. It doing house cleaning. Cleaning out cookies and cache. How long it takes depends upon how much garbage you have collected.

If you start the Task Manager and open the Process window, you will be able to see when Firefox has finished up and closed down.

If you forced Firefox to close using the task manager, then the house keeping process seems to freeze up.

Also, as you've already found out from the above link, some programs and plugins will prevent Firefox from closing properly. I've found this less common then simply being in a hurry. But you need to also consider it.

Modificadas por Lloyd.Hayes el