This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ever since the latest update to Firefox, when I click on a website suggested by Google, I get a "jump" to some unrelated commercial site. How do I prevent this?

  • 2 respuestas
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de obertb

more options

I search something on Google, let's say The Metropolitan Museum of Art, a list of options appears. I click on the Met's website. But what comes up is something entirely different, one of those sites which list a bunch of totally unrelated stuff. A scam site, I would call it. Before this site appears, I see the word "Jump" in the address bar.

I search something on Google, let's say The Metropolitan Museum of Art, a list of options appears. I click on the Met's website. But what comes up is something entirely different, one of those sites which list a bunch of totally unrelated stuff. A scam site, I would call it. Before this site appears, I see the word "Jump" in the address bar.

Todas las respuestas (2)

more options

Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

See also:

more options

Thanks, but these are all for Windows. I have a Mac, OS 10.5.8. Are there similar malware programs for my machine?