This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

TouchPad won't scroll in Firefox 6.0.2 (except for one website).

  • 4 respuestas
  • 64 tienen este problema
  • 5 visitas
  • Última respuesta de stymied

more options

The TouchPad on my Toshiba laptop will no longer scroll. When I run my finger over the scroll zone of the touch pad, the mouse shows the little scroll icon, but the page doesn't move. The scroll works with every other program (including IE) and an external mouse's scroll wheel works. Weirdly, the scroll does work on one page (www.trainingweb.cogmed.com) which runs on Flash. This problem began recently, but I didn't notice it as being tied to any specific updates or events.

I reloaded the touchpad driver from the Toshiba site (there was no more recent update) and that didn't work. I tried some of the other suggestions from others on the forums with no luck. I'm hesitant to download a newer Synaptics driver for fear that it won't play nicely with my Toshiba.

Not being able to use my scroll feature will drive me to abandon Firefox if it can't be fixed, so any suggestions would be appreciated.

The TouchPad on my Toshiba laptop will no longer scroll. When I run my finger over the scroll zone of the touch pad, the mouse shows the little scroll icon, but the page doesn't move. The scroll works with every other program (including IE) and an external mouse's scroll wheel works. Weirdly, the scroll does work on one page (www.trainingweb.cogmed.com) which runs on Flash. This problem began recently, but I didn't notice it as being tied to any specific updates or events. I reloaded the touchpad driver from the Toshiba site (there was no more recent update) and that didn't work. I tried some of the other suggestions from others on the forums with no luck. I'm hesitant to download a newer Synaptics driver for fear that it won't play nicely with my Toshiba. Not being able to use my scroll feature will drive me to abandon Firefox if it can't be fixed, so any suggestions would be appreciated.

Modificadas por AriTuckman el

Todas las respuestas (4)

more options

After more than a week of futzing around trying to fix this with no success, the scroll feature has suddenly fixed itself. It must have seen where I typed that I would abandon Firefox if this didn't get fixed. I hope everyone else is as lucky as I was, since I can't tell you what happened.

more options

I was having this problem as well. I started by disabling all my Addons and discovered that Adobe Acrobat Reader was the problem. Disabled the addon and installed PDF Download 3.0.0.2 and everything is working fine now.

more options

Thanks, Snake138. You're solution fixed the problem for me quick and easy.

more options

Snake, you are a WIZ!!! After driving myself crazy for a week now, you have helped me fix that stinking issue! THANK YOU!!!