This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Ever since I updated to FireFox 6.0, my downloads almost always fail at 99% with an error "filename could not be saved, because an unknown error occurred. Try saving to a different location"

  • 3 respuestas
  • 9 tienen este problema
  • 2 visitas
  • Última respuesta de dizzyrizz

more options

When it gives me this error message, I just go to the downloads window (Ctrl+J), double click on the download to re-download and it works every time. I essentially have to download everything twice.

When it gives me this error message, I just go to the downloads window (Ctrl+J), double click on the download to re-download and it works every time. I essentially have to download everything twice.

Todas las respuestas (3)

more options

To start, you might want to look at the steps in Basic Troubleshooting

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"

more options

This seems to be working so far. I downloaded 15 different files without the error. I will keep this updated as I work on it. I need to figure out what configuration changes need to be made and I will post them. I am using Computer Associates - Etrust 8.1