This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I've downloaded ff 7.01, but it won't install after extraction. Just goes away.

  • 4 respuestas
  • 13 tienen este problema
  • 4 visitas
  • Última respuesta de annast

more options

Of course, I'm using windows 7 Home Premium, 64-bit, on HP dual processor laptop.

Of course, I'm using windows 7 Home Premium, 64-bit, on HP dual processor laptop.

Todas las respuestas (4)

more options

Where did you download from? Please go to http://www.mozilla.org/en-US/firefox/new/ and re-download the installer and post back with what happens.

If that doesn't work, the next step would be to see if your av software is interfering with the install

more options

Thank you for your reply. I was directed to mozilla by a window that came up as a reminder, and that's where I've downloaded it........twice now.

I'll try again.

Av software? Not sure what you are talking about?

Modificadas por annast el

more options

Anti-virus software - sometimes av software will block applications from running.

more options

I've thought of that, though I'm not sure any new anti-virus program that doesn't predate my last FF update (7) just a few weeks ago?.

Well, I just looked at properties on the FF symbol on my desktop. It tells me that the last time it was modified was on September 28........two days ago. So...is it possible that it upgraded without having to do a restart, and the upgrade just went unnoticed???