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Firefox crashes before I can open it?

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  • Última respuesta de John99

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Every time I try to open Firefox, I just get a crash reporter thing. The same happens in safe mode. Also, Google Chrome is also refusing to open, and crashes too. Any ideas on some stuff to try? I can't do all my school work on my phone.

Every time I try to open Firefox, I just get a crash reporter thing. The same happens in safe mode. Also, Google Chrome is also refusing to open, and crashes too. Any ideas on some stuff to try? I can't do all my school work on my phone.

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There is information about firefox crashes <-- clickable link --

If another browser is crashing the problem is not specific to Firefox, maybe you should look at more general causes of crashes, and your Windows 7 OS.

Loose cards, overheating, and malware are some typical possible causes of a crash.