This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My bookmarks and history are corrupted

  • 1 respuesta
  • 1 tiene este problema
  • 5 visitas
  • Última respuesta de cor-el

more options

I opened firefox to see that the bookmarks had gone haywire. When I'd rollover one of my bookmark folders to the the contents of it, a little grey box would appear next to the folder where the pages were supposed to be. A few of the folders were working so I restarted FF. When I reopened it, all of the bookmarks were gone along with the folders. I tried restoring from a backup but it said it could not be processed. Also, the show all history does not work. It takes me to a blank page. I've tried rebookmarking but FF won't let me bookmark any of my older bookmarks.

I opened firefox to see that the bookmarks had gone haywire. When I'd rollover one of my bookmark folders to the the contents of it, a little grey box would appear next to the folder where the pages were supposed to be. A few of the folders were working so I restarted FF. When I reopened it, all of the bookmarks were gone along with the folders. I tried restoring from a backup but it said it could not be processed. Also, the show all history does not work. It takes me to a blank page. I've tried rebookmarking but FF won't let me bookmark any of my older bookmarks.

Todas las respuestas (1)

more options