This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

how do I open an inactive account?

  • 2 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de bmcneal

bmcneal
bmcneal
more options

I had a Firefox account on my previous iMac and now I can't seem to download it on the newer iMac, even though it shows on my dock. When I try to open it, I get the Whoops error message every time.

I had a Firefox account on my previous iMac and now I can't seem to download it on the newer iMac, even though it shows on my dock. When I try to open it, I get the Whoops error message every time.

Todas las respuestas (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you mean a Firefox Sync account or a Firefox profile on that computer that you want to restore?

bmcneal
bmcneal Autor de la pregunta
more options

I believe it is Firefox profile since Sync is new to me.