This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

When I open a second browser window, I get error messages and a non working browser window.

  • 2 respuestas
  • 2 tienen este problema
  • 10 visitas
  • Última respuesta de PARSQUIRE

PARSQUIRE
PARSQUIRE
more options

The messages are: "Exc in ev handl: TypeError: brw is undefined" in a small window labelled '[JavaScript Application] and, after clicking "OK" in that small window, a browser window opens with none of my saved options and the following: "bitsMarkingCollection.init():TypeError: this.gBrowser.browsers[i] is undefined" in an error box labelled "Wired-Marker". Upon clicking OK, the new window doesn't work properly

If I open a third window, while the second one remains opened, there's no problem.

The messages are: "Exc in ev handl: TypeError: brw is undefined" in a small window labelled '[JavaScript Application] and, after clicking "OK" in that small window, a browser window opens with none of my saved options and the following: "bitsMarkingCollection.init():TypeError: this.gBrowser.browsers[i] is undefined" in an error box labelled "Wired-Marker". Upon clicking OK, the new window doesn't work properly If I open a third window, while the second one remains opened, there's no problem.

Solución elegida

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

the-edmeister
the-edmeister
  • Moderator
more options

Solución elegida

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
(If you're not using it, switch to the Default Theme.)

  • You can open the Firefox 4/5/6/7 SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.

Don't select anything right now, just use "Continue in SafeMode."

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.

If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes

PARSQUIRE
PARSQUIRE Autor de la pregunta
more options

It was a lot of work and the add on that was at the root of the problem was a surprise to me but, your suggestion worked and I appreciate your prompt post and your help. Thanks.