This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Update to FF v7.01 doesn't install properly on one of my normal accounts but works properly on all other user accounts.

  • 1 respuesta
  • 2 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

AB007
AB007
more options

Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (stores the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)