This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Unable to make selections in top 20% of page

  • 3 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de davidhoyle

davidhoyle
davidhoyle
more options

I am unable to make any selections in approximately the top 15% to 20% of any pages. For example I am unable to activate any menu at the top of a web page. I don't have a problem lower down the page and if able I can overcome this issue by scrolling the page down so that the cursor is positioned in the middle of the screen. Then it will work. 

If I use internet explorer I don't have this problem.
I am unable to make any selections in approximately the top 15% to 20% of any pages. For example I am unable to activate any menu at the top of a web page. I don't have a problem lower down the page and if able I can overcome this issue by scrolling the page down so that the cursor is positioned in the middle of the screen. Then it will work. If I use internet explorer I don't have this problem.

Todas las respuestas (3)

underdog1026
underdog1026
more options

im having the same problem too,what can i do to fix this issue?

the-edmeister
the-edmeister
  • Moderator
more options

The Yahoo! Toolbar extension has been reported to cause this issue. Disable or uninstall that add-on. 

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
davidhoyle
davidhoyle Autor de la pregunta
more options

Thanks for the advice my problem is solved. I followed the link (https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes) that told me how to removed the extension. Doing this fixed the problem.