This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am using Firefox 9 and trying to download disconnect. The download is telling me I am using FX 3 version. How do I correct this error

  • 2 respuestas
  • 11 tienen este problema
  • 3 visitas
  • Última respuesta de louiselilly

more options

I am using Firefox 9 and trying to download disconnect for FX. I am getting an error message that I am not using the latest version. I have uninstalled and reinstalled FX with no change to this error message.

I am using Firefox 9 and trying to download disconnect for FX. I am getting an error message that I am not using the latest version. I have uninstalled and reinstalled FX with no change to this error message.

Solución elegida

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Leer esta respuesta en su contexto 👍 2

Todas las respuestas (2)

more options

Solución elegida

Your UserAgent string in Firefox is messed up by another program that you installed.
http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

more options

Thanks, this was helpful. The problem is resolved.