This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

When a website asks me to enter the letter combination shown in the image below, no box letter or box appears. It appears in Internet Exployer and did in earlier version of FF. Am using FF 6.0. Help please

  • 4 respuestas
  • 1 tiene este problema
  • 3 visitas
  • Última respuesta de cor-el

sonnyboy1
sonnyboy1
more options

When a website asks me to enter the letter or number combination shown in the image below, no box letter or box appears. It appears in Internet Explorer and did in earlier version of FF. Am using FF 6.0. Help please

When a website asks me to enter the letter or number combination shown in the image below, no box letter or box appears. It appears in Internet Explorer and did in earlier version of FF. Am using FF 6.0. Help please

Todas las respuestas (4)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Upgrade your browser to Firefox 8 and check

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If images are missing then check that you aren't blocking images from some domains.

  • You can inspect and manage all permissions on the about:permissions page, via the location bar.
  • Check the permissions for the domain in the current tab in "Tools > Page Info > Permissions"
  • Check that images are enabled: Tools > Options > Content: [X] Load images automatically
  • Check the exceptions in "Tools > Options > Content: Load Images > Exceptions"
  • Check the "Tools > Page Info > Media" tab for blocked images (scroll through all the images with the cursor Down key).

If an image in the list is grayed and there is a check-mark in the box "Block Images from..." then remove that mark to unblock the images from that domain.

Make sure that you do not block third-party images permissions.default.images

There are also extensions (Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images.

sonnyboy1
sonnyboy1 Autor de la pregunta
more options

Have done all your suggestions and still no luck seeing a catcha box or symbols. Thanks tho. Can't figure out why I don't have the problem in IE, just FF.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Do you see that captcha in Tools > Page Info > Media ?