This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes

malexander110
malexander110
more options

I just updated to Adobe Flash version 11,1,102,55 and now every time I try to open Firefox it crashes immediately. I've uninstalled and reinstalled the browser and all my other browsers work just fine with the update. I don't even have a Firefox folder in my Application Support folder on my HD so I can't get a Crash ID.

I just updated to Adobe Flash version 11,1,102,55 and now every time I try to open Firefox it crashes immediately. I've uninstalled and reinstalled the browser and all my other browsers work just fine with the update. I don't even have a Firefox folder in my Application Support folder on my HD so I can't get a Crash ID.

Todas las respuestas (1)

Swarnava Sengupta
Swarnava Sengupta
  • Locale Leader
more options

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

See: