This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

infected with trojan BNK.win32. keylogger.gen what do I do

more options

I am having problems with my desktop. My browser says it is infected with a virus-Trojan BNK.Win32.Keylogger.gen. What can I do to eliminate the virus?

I am having problems with my desktop. My browser says it is infected with a virus-Trojan BNK.Win32.Keylogger.gen. What can I do to eliminate the virus?

Todas las respuestas (1)

more options

Do a malware check with some malware scan programs. You need to scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of the database before doing a scan.

See also "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked and Searches are redirected to another site