This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am unable to download the new version of Firefox.

  • 1 respuesta
  • 7 tienen este problema
  • 6 visitas
  • Última respuesta de Michael Verdi

more options

I click download, but no icon shows up on screen to be dragged into the applications folder. An icon does appear in downloads but not the Orange Firefox icon, just the metal one. What's my problem?

I click download, but no icon shows up on screen to be dragged into the applications folder. An icon does appear in downloads but not the Orange Firefox icon, just the metal one. What's my problem?

Solución elegida

The thing in your download folder is a "disk image." You have to double-click it and it will place a white "disk" on your desktop. It should also open a window with a Firefox icon and your applications folder. Then you can drag it to the applications folder. When you are done drag that disk to the trash. More details in this article - How to download and install Firefox on Mac

Leer esta respuesta en su contexto 👍 1

Todas las respuestas (1)

more options

Solución elegida

The thing in your download folder is a "disk image." You have to double-click it and it will place a white "disk" on your desktop. It should also open a window with a Firefox icon and your applications folder. Then you can drag it to the applications folder. When you are done drag that disk to the trash. More details in this article - How to download and install Firefox on Mac