This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

why has Virgin media player stopped playing since a firefox upgrade

  • 1 respuesta
  • 4 tienen este problema
  • 16 visitas
  • Última respuesta de cor-el

Maria-15
Maria-15
more options

since firefox updated from 7 or 8 the uk virgin media player has stopped played video's it says platform not supported , does anyone know if its a Linux issue or flash aid i'm on ubuntu 10.10 virgin media player runs on the latest version of flash

since firefox updated from 7 or 8 the uk virgin media player has stopped played video's it says platform not supported , does anyone know if its a Linux issue or flash aid i'm on ubuntu 10.10 virgin media player runs on the latest version of flash

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

I also see a message "Your platform is not supported" although nothing seems to indicate that something special is needed apart from the Flash plugin.
Google Chrome shows that same error message.

I can open the page with a Windows user agent, but not with one that has Linux in it, so you can try to spoof the user agent for that website. 

    We recommend you use any of the following browsers:

        Windows: IE7+, Firefox 3+, or Google Chrome
        Mac: Google Chrome*

    *We recommend using Google Chrome on Mac if you are experiencing device detection issues with Firefox or Safari.

    Enable Javascript
    Please ensure you have JavaScript enable on your web Browser.

    Enable Cookies
    Please ensure you have Cookies enable on your web Browser.

    Install latest Flash
    You will need to have Adobe Flash Player 10.1 or above to be able to stream videos on the Player service. Get the latest version here http://get.adobe.com/flashplayer/