This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 2 respuestas
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de Macca3

more options

Firefox was working yesterday until late in the afternoon and then today I am unable to open it all. How can I get it working again without losing all my bookmarks?

Firefox was working yesterday until late in the afternoon and then today I am unable to open it all. How can I get it working again without losing all my bookmarks?

Solución elegida

Thank you very much for your reply. I removed firefox as you suggested and then reinstalled it and happily have still got all my bookmarks. I am most grateful to you.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (2)

more options

Have you used add/remove program from control panel? When removing firefox it ask you if you want to keep your data....select yes remove firefox and then reinstall firefox. I have used this many times and never lost any bookmarks or add ons.

more options

Solución elegida

Thank you very much for your reply. I removed firefox as you suggested and then reinstalled it and happily have still got all my bookmarks. I am most grateful to you.