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unable to open firefox :(

  • 6 respuestas
  • 7 tienen este problema
  • 1 visita
  • Última respuesta de tammyhennig

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my husband and i have been using firefox without any problem for a long time until yesterday morning it has stopped working. we reinstalled again and again but to no avail. i copied a part of the problem report and am hoping that someone will be able to help us figure this out.

i wanted to clear cookies and cache but i'm unable to access the toolbar at the top. the only thing i'm seeing when i open: a window with two tabs that says "connecting" and pinwheel spinning (Mac), that's it. i even went into firefox safe mode and still could not access the toolbar and even tried to get it to open in safe mode but no luck.

Date/Time: 2012-01-15 08:43:42 -0500 OS Version: 10.6.8 (Build 10K549) Architecture: x86_64 Report Version: 7

Command: Firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 9.0.1 (9.0.1) Parent: launchd [98]

PID: 2184 Event: hang Duration: 4.99s (sampling started after 2 seconds) Steps: 9 (100ms sampling interval)

Pageins: 0 Pageouts: 0


Process: firefox [2184] Path: /Applications/Firefox.app/Contents/MacOS/firefox UID: 501

my husband and i have been using firefox without any problem for a long time until yesterday morning it has stopped working. we reinstalled again and again but to no avail. i copied a part of the problem report and am hoping that someone will be able to help us figure this out. i wanted to clear cookies and cache but i'm unable to access the toolbar at the top. the only thing i'm seeing when i open: a window with two tabs that says "connecting" and pinwheel spinning (Mac), that's it. i even went into firefox safe mode and still could not access the toolbar and even tried to get it to open in safe mode but no luck. Date/Time: 2012-01-15 08:43:42 -0500 OS Version: 10.6.8 (Build 10K549) Architecture: x86_64 Report Version: 7 Command: Firefox Path: /Applications/Firefox.app/Contents/MacOS/firefox Version: 9.0.1 (9.0.1) Parent: launchd [98] PID: 2184 Event: hang Duration: 4.99s (sampling started after 2 seconds) Steps: 9 (100ms sampling interval) Pageins: 0 Pageouts: 0 Process: firefox [2184] Path: /Applications/Firefox.app/Contents/MacOS/firefox UID: 501

Solución elegida

took it to the apple store where the genius removed firefox from three locations on mac and he reinstalled firefox. it works fine now.

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Thanks but I cannot access to the toolbar at the top at all. It wouldn't let me select anything from it. The pinwheel keeps on spinning. The only thing I can do is right click and select 'force quit'.

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sorry i got confused with the terms...it's the menu bar that i cannot access, not the toolbar.

i did find this:

https://support.mozilla.org/en-US/kb/Firefox%20hangs

and did a couple of things but nothing had worked. i could not do 'Firefox consumes a lot of CPU resources' because safe mode does not work at all.

i'm starting to think that maybe i should take my mac mini to the apple store and have someone check it out. safari works just fine and other programs too...its just firefox. so thanks for your help!! :)

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Check whether you are using Firefox in Safe Mode

  • click Firefox button and Unselect Full Screen
  • To Toggle Full Screen On/Off press F11 or Fn + F11 or command+Shift+F

Check and tell if its working.

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Solución elegida

took it to the apple store where the genius removed firefox from three locations on mac and he reinstalled firefox. it works fine now.