Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Installation fails after extracting files, Windows Vista.

  • 2 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de vanshaj

more options

i downloaded the firfox 9.0 on my laptop with windows vista. when i click on the installed file, it runs an extraction but however does not do anything after extraction. there is no pop-up, no process running, the installation just stops and i have to do the extraction again which results in similar issue.

i downloaded the firfox 9.0 on my laptop with windows vista. when i click on the installed file, it runs an extraction but however does not do anything after extraction. there is no pop-up, no process running, the installation just stops and i have to do the extraction again which results in similar issue.

Todas las respuestas (2)

more options

Try to disable your anti-virus software temporarily to see if that makes installing work.

more options

i tried doing that, doesn't work for me...have tried disabling windows firewall, antivirus everything...still can't get thru..