Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

unable to download new version of firefox

  • 2 respuestas
  • 2 tienen este problema
  • 2 visitas
  • Última respuesta de sinnott69

sinnott69
sinnott69
more options

Every time i download the new version of firefox, it says the file is corrupted, i've removed the previous version, deleted the old program file & also saves the file rather than running it from the site & it stll says the file is corrupt, any idears?

Every time i download the new version of firefox, it says the file is corrupted, i've removed the previous version, deleted the old program file & also saves the file rather than running it from the site & it stll says the file is corrupt, any idears?

Todas las respuestas (2)

the-edmeister
the-edmeister
  • Moderator
more options

Some AV programs have been known to corrupt the Firefox setup file. Temporarily disable your anti-virus application only long enough to download Firefox. Some AV programs have been known to corrupt the Firefox setup file.

sinnott69
sinnott69 Autor de la pregunta
more options

Uninstalled the av software (AVG) & disabled Windows, but still saying the file is corrupt