This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Firefox crashes

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

BlissfulNeedles
BlissfulNeedles
more options

bold textMy foxfire is not opening at all and just a box pops up that indicates a crash has occured. I can not get to safe mode. This morning I restored to a set point at the end of January because of a problem with my Desk top loading. Then I updated Windows and updated My Norton antivirus and security. Both did not indicate problems. After doing the previous is when I tried to open Mozilla and got the box indicating a crash. I then updated my graphic drivers. I did not run the suggestions for anti-malware because Norton did not give it a safe run.

I am not great at figuring out all the ins and outs of my system, so please be simple and blunt about what I need to do. Thanks

'''bold text'''My foxfire is not opening at all and just a box pops up that indicates a crash has occured. I can not get to safe mode. This morning I restored to a set point at the end of January because of a problem with my Desk top loading. Then I updated Windows and updated My Norton antivirus and security. Both did not indicate problems. After doing the previous is when I tried to open Mozilla and got the box indicating a crash. I then updated my graphic drivers. I did not run the suggestions for anti-malware because Norton did not give it a safe run. I am not great at figuring out all the ins and outs of my system, so please be simple and blunt about what I need to do. Thanks

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See:

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: