Mozilla VPN is currently experiencing an outage. Our team is actively working to resolve the issue. Please check the status page for real-time updates. Thank you for your patience.

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Impossible to download firefox

  • 3 respuestas
  • 4 tienen este problema
  • 5 visitas
  • Última respuesta de AliceWyman

more options

impossible to download firefox on my desktop PC. Impossible to reach a LIVE persom at Mozilla (removed phone number), for help. any suggestions?

impossible to download firefox on my desktop PC. Impossible to reach a LIVE persom at Mozilla (''removed phone number''), for help. any suggestions?

Modificadas por philipp el

Todas las respuestas (3)

more options

hello, mozilla doesn't offer phone support - but we will try to solve your issue here on the forum. can you please specify what exactly isn't working - does the download fail (how are you downloading it, any error messages) or is there a problem during the setup procedure?

more options

Yes, you need to explain the problem better, to see if the issue is the download itself or an installation problem. See How to install Firefox on Windows for basic instructions.

If you can't download the Firefox 13 setup file by going through www.getfirefox.com/ try one of these download pages:

(I'm suggesting these alternate download links because it solved another user's download problem, reported in this recent thread.)

more options

P.S. Also make sure your Windows XP system meets the Firefox 13 System Requirements (you need at least Windows XP SP2). See: