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After upgrading to Firefox 13.0.1, I cannot access my email at charter.net.

  • 4 respuestas
  • 9 tienen este problema
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  • Última respuesta de gacumbus

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Running Win7 OS. Upgraded Firefox to ver13.0.1, RealPlayer to ver15.0.4.53 I can access the charter.net website and login page. When I fill in the login information and click login button, it goes to website enhanced.charter.net/index.jsp but my email does not come up. This worked before I updated 4-5 days ago and I had been using it for about 18 months or so. Is the Realplayer plugin the problem or is it Firefox?

Running Win7 OS. Upgraded Firefox to ver13.0.1, RealPlayer to ver15.0.4.53 I can access the charter.net website and login page. When I fill in the login information and click login button, it goes to website enhanced.charter.net/index.jsp but my email does not come up. This worked before I updated 4-5 days ago and I had been using it for about 18 months or so. Is the Realplayer plugin the problem or is it Firefox?

Todas las respuestas (4)

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When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

1. Clear Firefox's Cache

orange Firefox button or Tools menu > Options > Advanced

On the Network mini-tab > Offline Storage : "Clear Now"

2. If needed, delete the site's cookies here

While viewing a page on the site, right-click and choose View Page Info > Security > "View Cookies"

Then try reloading the page. Does that help?

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Tried both suggestions above. 1. Cleared Firefox cache 2. Deleted cookies on the charter.net page, and the page it directed to when I clicked on email button.(enhanced.charter.net/index.jsp) This is the same page address in IE9 that works.

Did not correct the problem.

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Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

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I've been out-of-pocket for a couple of weeks. Real Player just had an update to 15.0.5.109 I updated mine copy and now my charter email works. So apparently RealPlayer was the problem.