Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Nothing will open

  • 4 respuestas
  • 1 tiene este problema
  • 9 visitas
  • Última respuesta de biggreen200

more options

Nothing opens except the main firefox google search page. I try and google something or go to another site, and it won't even try to load. Even in other tabs it won't load. It stopped working after I did a virus scan with malwarebytes. I uninstalled everything and reinstalled and it still won't work.

Nothing opens except the main firefox google search page. I try and google something or go to another site, and it won't even try to load. Even in other tabs it won't load. It stopped working after I did a virus scan with malwarebytes. I uninstalled everything and reinstalled and it still won't work.

Solución elegida

I fixed the problem. Someone installed a program called sendori, and that was making weird things happen to my internet. Uninstalled and all taken care of. Thanks for the help though.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (4)

more options

Have you tried looking at Firefox can't load websites but other browsers can?

Also, if that doesn't help, try to Reset Firefox: Refresh Firefox - reset add-ons and settings

more options

Yes, I tried both of those. I don't get any error messages when I try to go to other websites, it just won't do anything when I either click go or press enter. I have searched a lot of places for answers, and nothing has worked so far

more options

A possible cause is security software (firewall,anti-virus) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:


Do a clean reinstall and delete the Firefox program folder (C:\Program Files\Mozilla Firefox\) before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


more options

Solución elegida

I fixed the problem. Someone installed a program called sendori, and that was making weird things happen to my internet. Uninstalled and all taken care of. Thanks for the help though.