This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

can't save/download pages/files in FF 12.

  • 2 respuestas
  • 6 tienen este problema
  • 1 visita
  • Última respuesta de cor-el

rondo
rondo
more options

A few days ago, my good old FF (12) stopped downloading and saving. Actually, in the download screen it looks as if it was downloaded (shows in its full size in the Download screen), but the 'open' option is gray and it can't be found in the download folder. Also, when using 'save as' for web pages, only the html folder (images, etc.) is found where saved, but its 'mate' (the htm file) is not, and the 'open' option (on download screen) is gray. I deleted the mimetype.rdf and the downloads.sqlite files; I disabled all the relevant FF addons, changed downloading folder etc.--- nothing helps. Do you have any idea? Thanks

A few days ago, my good old FF (12) stopped downloading and saving. Actually, in the download screen it looks as if it was downloaded (shows in its full size in the Download screen), but the 'open' option is gray and it can't be found in the download folder. Also, when using 'save as' for web pages, only the html folder (images, etc.) is found where saved, but its 'mate' (the htm file) is not, and the 'open' option (on download screen) is gray. I deleted the mimetype.rdf and the downloads.sqlite files; I disabled all the relevant FF addons, changed downloading folder etc.--- nothing helps. Do you have any idea? Thanks

Modificadas por rondo el

Todas las respuestas (2)

dumdidadida
dumdidadida
more options

Hi,

Have you searched for the files in other locations?? It looks like an external Windows program, or perhaps a Firefox add-on is automatically transferring the files to another predefined location, or deleting the files. You can check the latter by starting Firefox in Safe Mode.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Cannot Uninstall Add-on

Modificadas por dumdidadida el

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files.

See: