This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I TRied to close firefox and the window popped up asking if i wanted to close all the open tabs, from there it froze and won't respond.

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de finitarry

more options

I can not click 'close tabs' i cannot click 'cancel' and i cannot even see the 'Help' option at the top of the screen. Its just a black screen, the 'close tabs' pop up and the Mac apple on the top bar of the computer that also says firefox but none of the other options are there. (File Edit View History etc. etc...) Also i can't force the app to quit and the computer says it can't restart or shut down until the app is closed.

I can not click 'close tabs' i cannot click 'cancel' and i cannot even see the 'Help' option at the top of the screen. Its just a black screen, the 'close tabs' pop up and the Mac apple on the top bar of the computer that also says firefox but none of the other options are there. (File Edit View History etc. etc...) Also i can't force the app to quit and the computer says it can't restart or shut down until the app is closed.

Todas las respuestas (1)

more options