We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox installed & in Control Panel tho no longer works. Message: Your Firefox profile cannot be loaded. It may be missing or inaccessible. Help!

  • 1 respuesta
  • 1 tiene este problema
  • 8 visitas
  • Última respuesta de cor-el

more options

I tried to upgrade to Firefox 17.1 in Dec. 2012. When I did so, Ask.com took over the toolbar, search field, bookmarks, etc. I managed to get rid of it for a little while, but now it is back & since Firefox no longer recognizes my profile I cannot uninstall & reinstall it. Please help ~ thank you!

I tried to upgrade to Firefox 17.1 in Dec. 2012. When I did so, Ask.com took over the toolbar, search field, bookmarks, etc. I managed to get rid of it for a little while, but now it is back & since Firefox no longer recognizes my profile I cannot uninstall & reinstall it. Please help ~ thank you!

Todas las respuestas (1)

more options

Try to delete the profiles.ini file to force Firefox to create a new default profile.