This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When I try to open Firefox, it won't let me and says my profile was deleted

  • 2 respuestas
  • 1 tiene este problema
  • 2 visitas
  • Última respuesta de Sarahcwalt

more options

I've been having problems with the rainbow wait button would spin and spin when I opened any new website or tried to do anything on a website. I looked through the help menus and thought that I was doing the right thing. I changed my profile folder name to places.sqlite.old and updated Firefox. Now when I try to open it, it won't let me and says that my profile was deleted.

I've been having problems with the rainbow wait button would spin and spin when I opened any new website or tried to do anything on a website. I looked through the help menus and thought that I was doing the right thing. I changed my profile folder name to places.sqlite.old and updated Firefox. Now when I try to open it, it won't let me and says that my profile was deleted.

Todas las respuestas (2)

more options

You will have to delete the profiles.ini file to force a new profile or restore the old profile name to the name listed in the profiles.ini


You can try to disable IPv6 and check for other solutions like DNS problems

You can also try to reset (power off/on) the router.


Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

more options

How do I delete the profile seeing as I can't get into firefox? When I open firefox a pop up displays Your Firefox profile cannot be loaded. It may be missing or inaccessible.