This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox wizard does not show, just a security question window, and install fails, windows 7

  • 2 respuestas
  • 2 tienen este problema
  • 4 visitas
  • Última respuesta de kraftdinners

more options

Am running win 7, trying to install FF, I do not get the Wizard window, just a window telling me that I do not have all the permissions to run this program, tho I can run as the current user, but selecting that button..FF does not install ??, and yes I am the administrator and current user ..

Am running win 7, trying to install FF, I do not get the Wizard window, just a window telling me that I do not have all the permissions to run this program, tho I can run as the current user, but selecting that button..FF does not install ??, and yes I am the administrator and current user ..

Todas las respuestas (2)

more options

hello, is there any change when you right-click the setup file & choose to run it as administrator?

more options

Hi Phillip, thanks for the return, I eventually figured it out, I booted into safe mode and this time the wizard appeared and all was fine.. and to answer your reply, no it made no difference, as a password was required which I do not have, as I am the only user and the system is no password protected, , it did not make any difference as to running it as an admin or as the actual user, seems a daft way of having to go about installing the program.. Regards Alan