This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Windows XP keeps freezing. Have to close Firefox then ok.I have reported this issue before with past couple of versions.

  • 2 respuestas
  • 2 tienen este problema
  • 6 visitas
  • Última respuesta de timg2013

timg2013
timg2013
more options

Hi Firefox,

My Windows XP Pro sp3 computer will occasionally freeze up and give me the hourglass mouse pointer.It mostly happens if I try and cut and paste a website link or text into an email. It also has occurred when trying to right click on my desktop to try and create a new folder or perform other task.It just locked up my Outlook and all that I was trying to do was drag and drop an email into an Outlook folder in my folder list.

This happened on my old computer build as well.I have since reloaded the computer with a fresh installation of Windows XP Pro sp 3 and I'm having the same issues with Firefox as before.

Hi Firefox, My Windows XP Pro sp3 computer will occasionally freeze up and give me the hourglass mouse pointer.It mostly happens if I try and cut and paste a website link or text into an email. It also has occurred when trying to right click on my desktop to try and create a new folder or perform other task.It just locked up my Outlook and all that I was trying to do was drag and drop an email into an Outlook folder in my folder list. This happened on my old computer build as well.I have since reloaded the computer with a fresh installation of Windows XP Pro sp 3 and I'm having the same issues with Firefox as before.

Todas las respuestas (2)

kobe
kobe
more options

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

timg2013
timg2013 Autor de la pregunta
more options

Hi Waka,

I unchecked the hardware acceleration option but am still having the same issue.

Thank you for your suggestion.

Hopefully Firefox can figure it out.