Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

I uninstalled flash player and can't reinstall

  • 3 respuestas
  • 4 tienen este problema
  • 1 visita
  • Última respuesta de Wesley Branton

bctrammell
bctrammell
more options

I was having issues playing streaming videos, and decided to uninstall and reinstall flash player. I am running XP SP3, so I used the add/remove programs and uninstalled it. Now I cannot re-install. I have gone to the adobe site (http://www.adobe.com/software/flash/about/) and selected to install the player via Firefox, but it failed and suggested manual installation. Selecting that link puts me on the adobe site, but selecting the download button sends me to an advertising page for other adobe products and no download occurs. I ran internet explorer to see if I could download the file and Firefox recognize it, but while it shows "Adobe Flash Player 11 ActiveX" in the installed program list, Firefox knows no difference. Any suggestions?

I was having issues playing streaming videos, and decided to uninstall and reinstall flash player. I am running XP SP3, so I used the add/remove programs and uninstalled it. Now I cannot re-install. I have gone to the adobe site (http://www.adobe.com/software/flash/about/) and selected to install the player via Firefox, but it failed and suggested manual installation. Selecting that link puts me on the adobe site, but selecting the download button sends me to an advertising page for other adobe products and no download occurs. I ran internet explorer to see if I could download the file and Firefox recognize it, but while it shows "Adobe Flash Player 11 ActiveX" in the installed program list, Firefox knows no difference. Any suggestions?

Solución elegida

A virus does not appear to be the problem. I still haven't been able to install from adobe's web site, but I have done a search for the flash player executable, downloaded and ran it directly. This approach put me back in service. Thanks for the help.

Leer esta respuesta en su contexto 👍 0

Todas las respuestas (3)

Wesley Branton
Wesley Branton
more options

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back soon.

bctrammell
bctrammell Autor de la pregunta
more options

Solución elegida

A virus does not appear to be the problem. I still haven't been able to install from adobe's web site, but I have done a search for the flash player executable, downloaded and ran it directly. This approach put me back in service. Thanks for the help.

Wesley Branton
Wesley Branton
more options

I am glad to hear that your problem has been resolved.

I hope you continue using our products and thank you for contacting Mozilla Support.