This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

According to the info, this says it will work on Android 2.2 and up, yet Google Play says it is incompatible with my device. (Samsung Galaxy Precedent w/v:2.2.2

  • 3 respuestas
  • 1 tiene este problema
  • 7 visitas
  • Última respuesta de guigs

more options

Checked the Compatible Devices list and the Galaxy Precedent is not on it. However, my device uses Android version 2.2.2, which should be sufficient for compatibility, yet Google Play states "This app is incompatible with your device."

Why would this be, and is it possible to still download and use this app even though it says this?

Checked the Compatible Devices list and the Galaxy Precedent is not on it. However, my device uses Android version 2.2.2, which should be sufficient for compatibility, yet Google Play states "This app is incompatible with your device." Why would this be, and is it possible to still download and use this app even though it says this?

Todas las respuestas (3)

more options

-edited out -

Modificadas por guigs el

more options

We don't have this phone specifically blocked. Some older phones do not support a feature called OpenGL 2.0. These older phones only support 1.0 or 1.1

It is possible to check the phone's OpenGL version by installing an app called Quadrant Standard.

  • install Quadrant Standard and open the app
  • select the System Information item
  • select the second tab with a square with mountains (picture icon)
  • below the GPU (OpenGL) section there is a version line
  • it will say 1.1, 2.0 or 3.0

If it says 1.1 then the phone does not meet the Firefox minimum requirements.

If it says 2.0 then please provide the exact model number from the Android settings.

  • Go to the Android home screen
  • press the menu button
  • select the settings option
  • scroll down to about phone and select
  • The model number entry should be listed

Modificadas por Kevin el

more options

If you indeed have this issue there was mention of an experimental version in this previous question as well:

[ed] those links are ancient

Modificadas por Kevin el