hello Kathleen, despite being asked by various moderators to stick with your original question and to follow up there with more information we've requested from you in order to understand the issue better, you've posted this question again & again. if you are having problems finding your question again after you come back to the forum, create a bookmark for it: [[How to use bookmarks to save and organize your favorite websites]] '''please stop posting this same question again in the future, since this might get you banned on this forum!''' also please don't post your mail address or password publicly, since it isn't necessary to understand the problem. ---- back to the issue: it doesn't get clear from your question where you're trying to log in... could you explain that in more detail and what error message you're seeing exactly? you could also try to [[Reset Firefox – easily fix most problems|reset firefox]] and see if this can address the issue... ----- I have not closed this open thread but note. Please also see open thread [/questions/978554#answer-508599] & forum staff refer to [/forums/forum-moderators/709816] ~J99