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I've been using Games.com for weeks, now all I get is a message that says, "Multi Auth Helper", from Mozilla Firefox. Please help.

  • 2 respuestas
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  • Última respuesta de cor-el

jluttrell
jluttrell
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I have been using Games.com successfully on this computer for a few months. All of a sudden, when I try to use the web site, I can't , because I get a window that has "Mozilla Firefox" at the top, and the message, "Multi Auth Helper". When I click on the icon next to the message, it says Adobe Flash is enabled. I downloaded the latest version of Adobe Flash and that didn't help. This is what is in the window:

http://www.games.com/auth/openAuthExchange?statusCode=200&statusText=OK&token_a=%2FwQAAAAAAADhfo9Y37MVJ8L0lXT%2BjkNE6%2BsQ78uDWV4HT1yB1nbpt7v%2FPQAqW%2FQ1Yf0GIYyjRxbXvKKTpdEpew1vQn1WKaSt7IHjVAPBeZtbibBWhO4r%2FFQuG9Fzyioi%2FlKS4uyEpFvrCCcBV%2B1jGo775ZcteiZ9jPy3IA%3D%3D&token_expiresIn=1209600&luid=8E76DB5F-B142-B155-56D1-A3283B538962

Please help, my wife and I need this web site to keep us sane in this crazy world. Thanks.

I have been using Games.com successfully on this computer for a few months. All of a sudden, when I try to use the web site, I can't , because I get a window that has "Mozilla Firefox" at the top, and the message, "Multi Auth Helper". When I click on the icon next to the message, it says Adobe Flash is enabled. I downloaded the latest version of Adobe Flash and that didn't help. This is what is in the window: http://www.games.com/auth/openAuthExchange?statusCode=200&statusText=OK&token_a=%2FwQAAAAAAADhfo9Y37MVJ8L0lXT%2BjkNE6%2BsQ78uDWV4HT1yB1nbpt7v%2FPQAqW%2FQ1Yf0GIYyjRxbXvKKTpdEpew1vQn1WKaSt7IHjVAPBeZtbibBWhO4r%2FFQuG9Fzyioi%2FlKS4uyEpFvrCCcBV%2B1jGo775ZcteiZ9jPy3IA%3D%3D&token_expiresIn=1209600&luid=8E76DB5F-B142-B155-56D1-A3283B538962 Please help, my wife and I need this web site to keep us sane in this crazy world. Thanks.

Todas las respuestas (2)

the-edmeister
the-edmeister
  • Moderator
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Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

When in Safe Mode...

  • The status of plug-ins is not affected.
  • Custom preferences are not affected.
  • All extensions are disabled.
  • The default theme is used, without a persona.
  • userChrome.css and userContent.css are ignored.
  • The default toolbar layout is used.
  • The JIT Javascript compiler is disabled.
  • Hardware acceleration is disabled.


  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
Or it might be caused by Hardware Acceleration.

When you figure out what is causing that, please let us know. It might help other user's who have that problem.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Can you attach a screenshot?

Use a compressed image type like PNG or JPG to save the screenshot.