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Updated on 12/20 now can not print on HP5520 wireless printer need help!

Rochelle
Rochelle
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Since doing update on 12/20/13 I can no longer print from firefox on my wireless HP 5220 printer. Please advise how to correct or can I revert to the older version of firefox that did print on wireless printer. Worked great before update. Now not at all happy.

Since doing update on 12/20/13 I can no longer print from firefox on my wireless HP 5220 printer. Please advise how to correct or can I revert to the older version of firefox that did print on wireless printer. Worked great before update. Now not at all happy.

Todas las respuestas (3)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Do you get an error message, or is the printer missing from the dialog, or just nothing comes out??

To see whether the problem is in Firefox's settings, could you check this article if you didn't already try it: Fix printing problems in Firefox.

To see whether the problem is that an HP add-on got disabled, you could check your Add-ons page. Either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

In the left column, click Extensions. The disabled ones cluster toward the bottom. Anything HP or printing related down there?

Rochelle
Rochelle Autor de la pregunta
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Went to add-ons - extensions- states: HP Smart Web Printing is incompatible with Firefox 26.0

HP Smart Web Printing 4.51 disabled

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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HP no longer updates the "Smart Web Printing" extension and has issued something called "Smart Print" in its place. More info/download here: HP Smart Print.

However, I think that's old news, and probably doesn't explain why there was a sudden change. Could you try clearing Firefox's stored preferences for your printer? That is covered in the article I linked to earlier.