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can only print with manual feed and NOT from the paper tray from websites

  • 4 respuestas
  • 5 tienen este problema
  • 7 visitas
  • Última respuesta de Jesusismercy

Jesusismercy
Jesusismercy
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When I try to print something from a website, I must manually feed the paper in the manual feed slot. It will not print from the tray. This problem does not happen when I print something from an email with no downloads or something from MSword or Excel. So, it's most likely a browser printer setting issue. Any ideas?

Thanks

When I try to print something from a website, I must manually feed the paper in the manual feed slot. It will not print from the tray. This problem does not happen when I print something from an email with no downloads or something from MSword or Excel. So, it's most likely a browser printer setting issue. Any ideas? Thanks

Todas las respuestas (4)

the-edmeister
the-edmeister
  • Moderator
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Try the printer reset - https://support.mozilla.org/en-US/kb/fix-printing-problems-firefox#w_reset-firefox-printer-setting

Jesusismercy
Jesusismercy Autor de la pregunta
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I did the reset, and it did not fix the problem. If you have any more ideas, I would be greatly appreciative.

Thanks

the-edmeister
the-edmeister
  • Moderator
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Probably related to printer preferences and how they relate to Firefox. If you did the complete reset all the printer setting that Firefox would saved would have been cleared and gone back to the default settings. Without familiarity with that specific printer (or even knowing which printer you are using) the best advice I can offer is to seek help from a support forum for that brand printer, or for you to reinstall the printer software to get back to the defaults.

Jesusismercy
Jesusismercy Autor de la pregunta
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I just deleted the printer from my computer totally, and re-installed the printer driver. This did not fix the problem. My printer is a SamsungSCX4623F. I tried to print a web page from my computer using Internet Explorer, and it worked fine. What do you think? Thanks for your help.