This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Buscar en Ayuda

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Este tema ha sido archivado. Haz una nueva pregunta si necesitas ayuda.

Check plugins page never loads.

  • 1 respuesta
  • 1 tiene este problema
  • 1 visita
  • Última respuesta de cor-el

Lizagodzilla
Lizagodzilla
more options

Beginning today, I can no longer watch YouTube videos without them freezing. They will usually start with an ad that doesn't play or load. Then if I wait a few seconds or click on the video, the video just starts playing. Then, the video will play for a few minutes before freezing. It doesn't start again if I reload. I have uninstalled and reinstalled Firefox, Flash, Shockwave, RealPlayer, and Java. I have disabled hardware acceleration. I have tested and verified that Flash, Shockwave, and Java are working. I installed the add-on to make all YouTube videos play in HTML5 because when I went to check that the HTML5 video worked fine and the non-HTML5 video didn't, but the rest of the YouTube videos still don't work and give me the same problem. When I go to check if it is a problem with my plug-ins, the page to check my plugins never loads. It either simply stays a blank page or it will say it's checking and never brings back any results.

Beginning today, I can no longer watch YouTube videos without them freezing. They will usually start with an ad that doesn't play or load. Then if I wait a few seconds or click on the video, the video just starts playing. Then, the video will play for a few minutes before freezing. It doesn't start again if I reload. I have uninstalled and reinstalled Firefox, Flash, Shockwave, RealPlayer, and Java. I have disabled hardware acceleration. I have tested and verified that Flash, Shockwave, and Java are working. I installed the add-on to make all YouTube videos play in HTML5 because when I went to check that the HTML5 video worked fine and the non-HTML5 video didn't, but the rest of the YouTube videos still don't work and give me the same problem. When I go to check if it is a problem with my plug-ins, the page to check my plugins never loads. It either simply stays a blank page or it will say it's checking and never brings back any results.

Todas las respuestas (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem